As we get into the Christmas spirit around here, our sign is as well!
When we ask new clients what brought them to Village Animal Hospital, many say “I saw the sign”. Whether that’s how you first noticed us or not, we hope it at least puts a smile on your face!
As we celebrate America’s Independence Day, please be mindful if your pet has a history of being fearful of fireworks. If they do and they will be in an area where fireworks will be used, start making plans for how you will help them when the time comes. You may need to make sure they will be in a secure area where they cannot get loose and run away. You may simply need to keep them indoors. In extreme cases, they may need medication so make sure you have that on hand before you need it. While it is natural to want to comfort them if they are fearful, try to resist giving them the kind of attention that would encourage the fearful behavior. It is best to act normal and show them that you are calm and relaxed and they should be also. If you know that your pet has a fear of fireworks you should certainly avoid taking them with you to a fireworks show because they can become fearful, break free, and run away. Please call us at 405-751-1437 if you have any questions or need additional advice.
To ensure the safety of your family and ours, we will continue our curbside only procedures into June at least for the next few weeks. We remain open M-F, 8:00 to 6:00 p.m. Everything from regular exams to surgeries is still available under these precautions, recapped below. We look forward to the day when we can serve pet owners face to face and thank you for your patience during this unusual time.
Pet owners, please notify us at (405) 751-1437 upon your arrival and a staff member will meet you in the parking lot to bring your leashed dog or cat (in a carrier) into the clinic on your behalf. Due to the proximity of Hefner Rd and associated traffic, we will not accept any pets presented to us in any other manner. Please do not offer to hand us your pet directly as this is most certainly within the CDC suggested boundary zone.
Please provide a written list of requested treatments for routine visits and for sick pets, please provide a written list of clinical signs. If you do not have this, please ask us for a form. Keep your phone on and handy!
Your pet will be delivered back to your car along with an invoice for payment due at that time. This policy applies to food and medication pickup as well.
At Village Animal Hospital, we are entirely focused on the welfare of our clients and patients. Now, more than ever, in light of the evolving COVID-19 (Coronavirus) situation, we are focused on the health and safety of all our clients, patients and employees, without compromising the quality of our veterinary services.
As public policy changes so will our policies. We are adhering to the latest information from the world’s leading health experts and government authorities, including the AVMA (American Veterinary Medical Association) to maximize the effectiveness of our response.
In the interest of all of our clients and staff, the team at Village Animal Hospital requests that any clients who are exhibiting symptoms such as fever, cough, shortness of breath, or breathing difficulties, reschedule any existing appointment. We will be minimizing direct human-to-human contact while following all CDC recommended hygiene practices.
This means that we will be conducting only curbside interactions. Our staff will meet you in the parking lot to deliver food and medications. We will accept dogs ONLY ON A LEASH and cats ONLY IN A CARRIER. Please to not attempt to hand us your animal directly. Doors to the facility will be locked, so we encourage you to call us at 751-1437 so that we may assist you. Please think ahead and provide us with any WRITTEN specific requests that you may have as we take your pet into our facility while you remain in your vehicle for any elective procedures (vaccinations, nail trims, grooming, dentals, spays & neuters)
For any sick pets, please provide as much written information as possible (nature of visit, duration, vomiting, diarrhea, eating & drinking, etc.) You cannot provide us with too much information. Please keep your cell phone on and nearby in case we need to discuss any other questions, conditions, diagnostics, and treatments.
Most of all, please exhibit patience and grace with us until this situation is resolved. We are merely following the suggested guidelines for the benefit of all. In the event of a mandate to temporarily shut down businesses, please note that the government will likely designate veterinarians and veterinary hospitals as an “essential business” meaning that we can hopefully remain open to provide care for your pets.
Thank you,
Dr. Steve Giles & Dr. Jerilyn Wright and the staff of Village Animal Hospital.
